Travlaw LLP are a cost-effective, full service, travel niche law firm who provide commercially astute advice on commercial and regulatory work, litigation, employment law and intellectual property (to name but a few) all specifically tailored to meet the needs of the travel industry; and all delivered with a smile!
Why should I instruct Travlaw?
Well, to be blunt why wouldn’t you? Did we mention that we were described by our Regulator , as one of the “best organised and happy law firms they had audited”. We have been highly ranked in Chambers Directory for a number of years. Stephen is listed as one of Travel’s leading (legal) individuals and indeed remains the top ranked lawyer for travel and regulatory advice in the 2016 Edition. And our own International Travel Law Network meets the increasing needs of clients for legal advice cross-border.
We make sure that our team of professionals has its finger on the ‘travel pulse’. (Our large portfolio of travel industry clients means that we can’t avoid it!) That means we don’t just know the law relating to travel; but we know and understand the commercial factors that mould the decisions our clients have to take.
It goes without saying that we are experienced in advising on the new Package Travel Directive (as well as the current Regulations!) the ATOL Regulations as well as the ABTA Code of Conduct and other peripheral codes and guidance affecting the travel industry. But we also give industry–focussed advice on the more ‘run of the mill’ areas of the law: intellectual property, employment matters, litigation, company law, and mergers and acquisitions.
We know that you want to communicate with us easily – fine by us! We think even the shortest of conversations with one of the team will prove that we are a friendly, approachable bunch who will skip the jargon and get straight to the point.
Our Pricing Structure
At Travlaw, we want our pricing structures to be flexible to ensure you are as happy as it’s possible to be when faced with the issue of legal costs.
Where possible, we strive to offer you fixed fees, so you know exactly how much a job will cost. When quoting fixed fees, we will try to be clear about precisely what the fixed fee relates to and what it includes. We don’t believe in giving our clients nasty surprises!
We can also offer to work on the more traditional basis of ‘hourly rates’. Hourly rates are used for example, where you have instructed us to conduct litigation on your behalf, or you have asked for a complex piece of drafting to be completed. Your legal charges will then depend on the amount of time we spend on your case and who is to carry out the work involved.
We can also offer you the popular option of entering into a fixed fee annual retainer for a range of different legal services. If this is something which sounds interesting, give us a call or send us an e-mail and we will see what we can do that best suits your own needs.
How your matter will be handled
Our work types are broken up into different departments. Any work done in the Litigation Department is overseen by Partners Stephen Mason and Matt Gatenby. Farina Azam, Partner is responsible for supervising the work done in the Commercial Department and Employment Department. The Supervisors will when appropriate, be assisted by Senior and Associate Solicitors, Assistant Solicitors, CILEXs and Paralegals.
The Boring Stuff
Our offices are located at;
Lee House, No.1 Lee Lane East, Horsforth, Leeds LS18 5RF.
Our senior partner is Stephen Mason, and he is the nominated Compliance Officer for Legal Practice. You can contact Stephen by emailing Stephen@Travlaw.co.uk, or telephoning 0113 2580033.
Our offices open at 9.00am and we close at 5.30pm Monday to Friday.
Travlaw LLP is a limited liability partnership, registered in England and Wales (registered number OC342402) which is regulated by the Solicitors Regulation Authority at The Cube, 199 Wharfside Street, Birmingham B1 1RN (the SRA). This means that we are governed by a Code of Conduct and other professional rules, which you can access on the SRA’s website www.sra.org.uk or by calling 0870 606 2555. Members: Stephen Mason MA, , Rivka Hawley A.Inst.L.Ex Paralegal (non lawyer manager), Matt Gatenby BA (Hons), Farina Azam LLB (Hons).
We are committed to giving a high quality, efficient and friendly legal service and we want you to be pleased that you have instructed our firm. However if at any time you have any complaints about any aspect of the service you have received or about our fees, we would ask you to write to Stephen Mason and ask for a copy of our complaints handling procedure. If your complaint is about Stephen Mason then please direct your complaint to Rivka Hawley. We will aim to resolve your complaint within 8 weeks. If you are not satisfied with our handling of your complaint, you can refer your complaint to the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, or alternatively call 0300 555 0333. Information about the Legal Ombudsman, including the scheme rules, contact details and time limits, can be found at www.legalombudsman.org.uk. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
You also have the option of using an independent ADR scheme – we suggest ProMediate of http://www.promediate.co.uk – further details on their site.
Our Diversity information for 2015 can be found here: 2015 Diversity Data