CMA Campaign On T&Cs
In recent times we have provided advice to a number of queries from our clients on the announcement of the Competition & Markets Authority (“CMA”) campaign on Terms & Conditions. See here. In particular the queries we have seen have centered on the issue of cancellation charges.
We here at Travlaw have known for some time that the CMA have been looking to turn their attention to T&Cs. This is an area that they have looked at previously.
Our general advice to travel & leisure businesses remains as it has been for some time . You should aim to make all aspects of your T&Cs (and indeed any of your consumer facing literature!) easy to understand, transparent and fair. That is something we have been helping our customers achieve for years!
As such, just like ABTA, AITO and UKHospitality, in principle we support the Campaign. Whats more we thoroughly recommend that all travel & leisure businesses take this opportunity to review their own T&Cs and focus on the cancellation charges in particular to make sure they are a genuine pre-estimate of the likely losses you are likely to see in any reasonable cancellation scenario.
Also worth considering are:
- ABTA’s recent, published views, which can be found here.
- The CMA’s anonymous survey, which can be found here.