The Travel and Leisure Law People

Booking Conditions

Your booking conditions are one of the most important tools of your trade – we’ll help you get as much into them as you can.

Your terms and conditions of booking are one of the most important tools of your trade. We recognise the diversity in travel companies’ selling structures so we provide tailor-made drafting (without over-reliance on standard precedents) and advice in respect of booking conditions suitable for:

  • standard and ‘dynamic’ packages
  • agency and principal bookings
  • ‘non-packaged’ single element bookings
  • Flight Plus sales

We offer 2 services in this respect:

Standard service
We will check and amend your conditions to ensure compliance with applicable legislation and trade body requirements including:

  • Package Travel, Package Holidays and Package Tours Regulations 1992
  • ABTA Code of Conduct
  • ATOL Regulations 2012, Standard Terms and Guidance
  • International Conventions and EU Regulations/Directives including those relating to air carrier liability, denied boarding and identity of operating carrier
  • Disability discrimination legislation

Superior Service
This covers everything that the standard service does plus:
We will provide an individual discussion service in relation to all of the above to enable you to assess with us in detail, your requirements for your booking conditions in the light of your commercial practices and business needs, including:

  • advice on potentially ‘unfair terms’ in your conditions under Unfair Terms in Consumer Contracts Regulations 2004 and the ways that they can be made more fair;
  • advice on potentially unfair and misleading practices as presented by your booking conditions in the light of the Consumer Protection from Unfair Trading Regulations and suggestions as to the ways these can be avoided or corrected.

The service also covers a consideration of your privacy policy and your collection of data to assess compliance with the Data Protection Act 1998 and suggestions as to how your policy and procedures can be changed to ensure compliance.

Contact Kylie Mather or Farina Azam for further information.

Proud to be acting on behalf of...


The International Travel Law Network (“ITLN”) is a fast growing association of lawyers across the world who specialise in travel and leisure law.

Travlaw HR Protect

Specialist travel law advice and support with a legal expenses insurance policy, designed to bring travel companies complete peace of mind.

Contact Travlaw
  • Travlaw LLP
  • Lee House
  • No. 1 Lee Lane East
  • Horsforth
  • Leeds
  • LS18 5RF
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Travlaw - the travel law people

Travlaw LLP is a limited liability partnership registered in England & Wales (Reg. no. OC342402) and is authorised and regulated by the Solicitors Regulation Authority.

Members include: Stephen M Mason* MA, Rivka Hawley ACILEx (Non-Lawyer Member), Matt Gatenby BA (Hons), Farina Azam LLB (Hons). *Holding Higher Rights (Civil) qualification **CEDR accredited mediator.

Associated Offices: Athens, Brussels, Dusseldorf, Limassol, Lisbon, Madrid, Milan, and Paris.