“Recently, one Trading Standards Authority actually dropped the case as soon as Travlaw were instructed – they said they were anxious about taking us on!”
2012 saw something of a resurgence in Trading Standards activity ranging from descriptions of tour to misuse of the ATOL/ABTA/IATA logos, where they are even more zealous that the CAA!
No-one has more experience of dealing with Trading Standards and getting the right result for travel companies than we do. The key is to instruct us early, as soon as you hear from Trading Standards, and especially any letter that contains a caution (you know; “you need not say anything but it may harm your defence etc etc…”).
We will advise you about what evidence you need and, if you prefer, get it ourselves. We will attend the formal tape recorded interview which, if handled correctly, can result in many cases stopping dead in their tracks at that point. By contrast, we know from what clients tell us that if they attend an interview without us, they go in expecting a cosy chat, and come out having suffered a traumatic experience!
If the case goes on to a trial, then you can be confident that we can provide the best possible representation – let us take the strain.
We also deal on a regular basis with all the other authorities eg the ASA, the ABTA Code of Conduct Committee and the CAA.