Trading Standards

"Recently, one Trading Standards Authority actually dropped the case as soon as we were instructed – they said they were anxious about taking Stephen on!"

• Trading Standards have a new toy, the Unfair Trading Regulations, which they are keen to play with; but no-one has more experience of dealing with Trading Standards and getting the right result for travel companies than we do. We will advise you what evidence you need and, if you prefer, get it ourselves; we will attend the formal tape recorded interview which, if handled correctly, can result in many cases stopping dead in their tracks at that point; but if it goes on to a trial, then you can be confident that we provide the best possible representation – let us take the strain! In a recent case, Trading Standards dropped the case as soon as we were instructed, telling us they were anxious about taking us on...
• By contrast, we know from what clients tell us that if they attend an interview without us, they go in expecting a cosy chat, and come out having suffered a traumatic experience!
• The key is to instruct us early, as soon as you hear from Trading Standards, and especially any letter that contains a caution (you know; “you need not say anything but it may harm your defence etc etc….”)
• We also deal on a regular basis with all the other authorities eg the ASA, the ABTA Code of Conduct Committee, the CAA – just contact Stephen or Sarah.