Travlaw are a unique boutique firm supporting travel agents and tour operators and all those working in the travel industry, offering advice spanning regulatory advice to litigated cases. They provide a full-service to their clients and display a deep understanding of the industry.’
‘Stephen Mason is the doyen of the travel law world; Krystene Bousfield is a highly intelligent and experienced operator; and Nick Parkinson and Matt Gatenby are both outstanding individuals with enormous knowledge, experience and acumen.’
‘The team is expert in the field of travel law. They have an approachable, user-friendly style which is not formal, stuffy or pretentious and they deliver advice in a concise and pragmatic way. They are also responsive and turn around work very quickly. Overall, they make our life easier and take the pain out of litigation.
Legal 500 2024
Travlaw steered us through some tricky regulatory issues arising from our multi-country structure, our internal agreements and how we sell to our customers. They made the process seem easy and were great to work with!
COO and Co-Founder, WeSki
Thank you both ever so much for one of the best webinars I’ve attended. I ploughed my way through the mandatory training webinars recently which, to be honest, I found very confusing and difficult to take in so your webinar was truly a breath of fresh air! Great clear concise slides, easy to follow explanations, interesting examples and really excellent delivery – I was very engaged and the 2 hours flew past! I really got a lot out of it and so appreciate your time and efforts in presenting to us!
First rate advice and service. A voice of experience in the travel industry.
Sarah Kershaw, Legal Counsel
Over the years we have placed various pieces of complicated work with the expert team at Travlaw and each time it is a pleasure to work with the people and the business.
No job appears too big or too small and the speed and efficiency is second to none. Working with Travlaw on complex travel related issues is a breath of fresh air, knowing that the team just ‘get it’ and understand the nuances that the industry brings at times.
The engagement from the team at industry events, ABTA and other trade body seminars, makes Travlaw the natural go to firm. With its typical Yorkshire ‘straight talking’ approach helping to make some of those incredibly complicated matters seem quite simple.
Rich Simpson, Governance and Compliance Manager
Midcounties Co-op Travel
Matt and his team provided a first class service throughout, giving me clarity on the specifics of the case and managing my expectations very well. Whilst it was felt that I had a strong defence, I was helped to fully understand the aspects of the claim that could go against me on the day. This allowed me to make a fully informed decision as to how best to proceed.
That we won the case was obviously a bonus, however win or lose I feel that I was given really good advice throughout in an arena which is, thankfully to date, very foreign to me
Nick Pulley, Founder and Managing Director
We are proud to have worked alongside Travlaw as a respected travel industry law firm for many years. Their expertise in both litigation and commercial work is to the highest level and perfectly complements what we need for our travel industry clients. With a strong team of highly experienced lawyers, they are not just able to assist our clients commercially and in litigation, but are also able to assist on employment issues and international matters. We regularly share platforms with them at travel industry lectures and they come with our highest recommendation.
Alan Pattison M.Inst.TT, Divisional Director
(Referring to Travlaw’s Ultimate Guide to Package Travel & Linked Travel Arrangements – July 2018) – The seminar was informative, professional, had superb delivery and was very user friendly– warmest thanks to you and your colleagues.
Tricia Regan, Sales Manager UK & Ireland
South Quay Travel & Leisure
We’ve used Travlaw here at Clarity for many years now and continue to be impressed with the excellent service. Always responsive to our needs even at busy times, they are knowledgeable and professional but also lovely people who make doing business easier. Crucially, they know travel and that is invaluable. I have had many interactions with the team and wouldn’t hesitate to recommend them.
Pat McDonagh, Chief Executive Officer
Travlaw is pound for pound one of the best travel law firms out there. Use them for all your travel needs going forward. They are very good value too….
White Hart Associates
We found Travlaw to be very professional with friendly and prompt service whenever it was required. Their experience in the travel law field has given us greater security and their advice has often saved us time and money. I would not hesitate to recommend Travlaw to anyone looking for legal advice relating to legal matters in the travel industry.
Magic of Lapland
I have worked with Travlaw for a number of years and in that time have had to deal with many legal issues from revising booking conditions, to negotiating with ground handler contracts, to sensitive employment related matters, to difficult customers.
The team has always been available, supportive, knowledgeable and efficient. The team constantly updates me with what’s going on in the world of travel and helps me negotiate my way around the Package Travel regs and other related legal matters. I was recommended to Travlaw by a colleague in the industry and I have personally recommended the company to many other travel-related contacts.
Simon Albert, Director
Holiday Taxis has worked with Travlaw for a number of years and would highly recommend the team. Travlaw brings industry specific knowledge and expertise, a friendly and responsive approach to business, excellent networking opportunities, and has provided us with reliable and sound advice on legal matters.
Norman Turner, Operations and Delivery Director
Having worked with Travlaw for over 4 years I would have no hesitation in recommending them to other Travel Businesses. Their knowledge, advice and speed of response has been highly appreciated by Air Mauritius
Ian Nash, Regional Manager UK & Ireland
Travlaw’s Coronavirus Symposium was really helpful – 2 hours on a specific legal topic and a great location. Useful guidance and vision!
Head of Customer Service
TravLaw have been providing Legal expertise and assistance to BETA and its members since we formed back in 2003. The team are personable, knowledgeable and highly engaging. As specialists in the travel and tourism space, they are able to provide guidance and regular updates on issues affecting the industry. Their support throughout Covid-19 has been invaluable.
Emma English Executive Director
British Educational Travel Association (BETA)