Training Sessions

• Organiser obligations vs Airlines
• Dealing with cancelled flights
• Three ways to sue an airline (inc Reg 29)
• How to calculate claims
• Case Studies
• Get a flavour of this session from our Travlaw Chat Law Podcast Airlines Behaving Badly

This session is designed to guide airlines understand their obligations and to defend claims under Reg 261 and includes:

• Limitation
• Territorial Scope
• Extraordinary Circumstances
• Key Case Law
• Re-Routing Obligations
  ... and more!

This course will assist airlines understand their obligations and how to defend claims made under the Montreal Convention:

• Scope & Application
• Quality Complaints
• Delays to passengers / baggage
• Death and Injury
• Defences

AI is becoming increasingly prominent as both an internal tool within travel companies and as a consumer facing service. This session will make sure you understand the risks involved and bring awareness to the EU AI Act:

• Using AI Internally (e.g. recruitment)
• Using AI externally (e.g. marketing, chatbots)
• Who owns the copyright of AI content?
• Using AI in the EU: EU AI Act
• The Future of AI & Regulations

Whether you have received a complaint from the 'Advertising Standards Agency', or you want to make sure you never do, this is the course for you!

• Who are the ASA and CAP?
• Their Rules and Guidance
• Why it matters
• Misleading Pricing
• Promotions
• Rules and Guidance
• What if you receive a complaint?
• Recent ASA Case Studies

Airlines can sell flights but, beyond that, most travel agents and package organisers will need an ATOL licence. But there are exceptions and 'exceptions to exceptions', and we are the experts to break this all down for you in simple terms!

• Who needs an ATOL, when and why?
• Exceptions
• Packages vs Flight Only
• ATOL Agency Agreements
• Insolvency Protection for non-flight packages

• Dealing with complaints before proceedings are issued
• Quality Complaints: Valuing and negotiating claims
• Common Defences
• Small Claims Court Process: Refund Claim
• Fast Track Claims Process: Injury Claim

• Slip & Trip Claims
• Illness Claims
• Bedbug claims
• Local Standards & Case Studies
• Strategy Tips & Costs Implications

• Quality Complaints
• Cancelled Holidays
• Disrupted Holidays
• Injury Claims
• Reg 29 claims: redress from suppliers

Submitting a 'chargeback claim' is one of the quickest and most effective ways for a consumer to seek a refund. It is therefore important to make sure you fully understand the process and the best way to defend these claims:

• Section 75 claims
• Understanding the processes and procedures
• Drafting and preparing disputes, and subsequent defences
• Fraudulent claims and subsequent action

• Tendering Process
• Dealing with suppliers

• Diversity and discrimination
• Discipline, absence and performance management
• Grievances, conflicts, and workplace disputes
• Unfair dismissals, redundancy, and TUPE

Employers in the UK have a duty to take reasonable steps to prevent sexual harassment, and the consequences of failing to do so are significant! We can provide training in order to ensure that you:

• Comply with your obligations under the relevant legislation
• Know how to conduct sexual harassment training investigations

• Obligations as an Employer
• Third party harassment
• Liability for your suppliers
• Dealing with claims

• Controllers vs Processors
• Subject Access Requests
• Consumer side & Privacy Policies
• Onward transfers - B2B
• Transfer Risk Assessments
• Breach: Fines, Claims & the IPO

Protecting your own Intellectual Property is paramount. Likewise, knowing if and how to challenge any claims that you have breached someone else's IP rights!

• Trade Marks and how they work
• Trade Mark infringement
• Passing Off (Unregistered trade marks)
• Copyright – how it works
• Working with copyright materials

You can never eliminate risk completely, but we can show the best practice to minimise your risk and exposure to consumer claims, B2B disputes, regulatory interventions and even criminal prosecutions:

• Customers T&C’s
• Supplier Agreements
• Risk Waivers
• Regulation 29
• Insurance options
• H&S - Safety Management Systems (SMS)

If you are looking for an advanced training sessions we would suggest putting together a bespoke training session around your specific needs. Get in touch and we will be happy to help!

• What is a package?
• What is a significant tourist service?
• Selling overseas
• Liability for refunds and compensation
• Insolvency Protection
• Information Requirements

With changes afoot in both the UK and the EU, make sure your business is prepared for whatever lies ahead!

• How are the UK Regulations changing?
• How is the EU Directive changing?
• CAA & Insolvency Protection Reforms

Selling packages overseas is one of the most overlooked and misunderstood issues. Do you need to comply with the PTRs when selling into the EU, USA or beyond? What rules apply and how do you go about complying?

• Do the Package Travel Regulations Apply?
• Selling into the UK vs EU vs Rest of World
• Insolvency Protection
• Terms & Conditions

• Setting up a company
• Intellectual Property & Trade Marks
• GDPR
• Key Consumer Legislation