The Travel and Leisure Law People

Matt Gatenby


"Every case requires a rolling up of the sleeves and getting stuck in from the beginning. A focused, pro-active approach always benefits, right until the conclusion of a case, whenever that may be. Although many matters can be resolved quickly and efficiently, if that is not the case then there is a great professional satisfaction in being there at the beginning, and getting a result right at the end."

Matt has over 17 years of experience in the travel law industry. Most of that experience has been in civil and commercial litigation.

Friendly and approachable, Matt is proud to serve a vast array of tour operators, travel agents, trade associations, insurers and their underwriters. His skill-set encompasses all levels of work from Small Claims matters right up to the complex and high value Multi Track cases. His well-established defendant personal injury practice revolves around two main aspects. Firstly, single party claims for trips, slips and more complex cases such as serious and fatal injuries. Secondly he has a long history or sucessfully dealing with illness cases – legionnaires outbreaks as well illness group and class actions involving noro-virus, salmonella, cryptosporidium and other types of food poisoning.

Matt also has experience of more diverse work such as trading standards matters, director disqualification cases and employment law issues. In his time with Travlaw Matt has achieved notable results in defending various value claims against clients. However, he and his team have also recovered significant debts outstanding to them in both the UK and abroad where he has been one of the vanguard of English lawyers using European legislation to secure results against companies outside the UK. Matt’s connections, knowledge and experience has also lead to instructions from clients from other jurisdictions on advice on English law.

In more recent times Matt has been heavily involved in aviation matters, notably in the thick of the recent rise in flight delay cases. As well as advising various clients on this topic, Matt has been called upon to provide training and seminars to the aviation industry as well as giving commentary in trade publications.

Matt has contributed to various publications including Travel Law Quarterly and Solicitors Journal. He has blogged on various issues, featured in various newsletters and has commented on industry issues in the trade press. A popular trainer and speaker Matt is often asked to deliver in house seminars, appear on panel debates and has also spoken many times in the UK and abroad at conferences including ABTA Legal, PEOPIL, ECC-NET, GTOA, AITO, UKInbound, the Clarity Travel Management conference as well as at various Travlaw events.


Key piece of legal advice?
“Given that this subject is always, always an issue, I would have to say that the accurate taking, maintenance and storage of notes and documents is key – look after your records!”

The Team

Stephen Mason

Senior Partner

Rivka Hawley


Matt Gatenby


Farina Azam


Luke Golding

Associate Solicitor

Rachel Baskerville

Director of Finance

Krystene Bowd

Assistant Solicitor

Katie Raby

Trainee Solicitor

Paul Forster


Bianca Ford


Brenda Mulenga

Trainee Solicitor

Laura Buckley

Trainee Solicitor

Ami Naru

Associate Solicitor

Amanda Hughes


Natalie Dindar


Nick Parkinson


Proud to be acting on behalf of...


The International Travel Law Network (“ITLN”) is a fast growing association of lawyers across the world who specialise in travel and leisure law.

Travlaw HR Protect

Specialist travel law advice and support with a legal expenses insurance policy, designed to bring travel companies complete peace of mind.

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  • Lee House
  • No. 1 Lee Lane East
  • Horsforth
  • Leeds
  • LS18 5RF
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Travlaw - the travel law people

Travlaw LLP is a limited liability partnership registered in England & Wales (Reg. no. OC342402) and is authorised and regulated by the Solicitors Regulation Authority.

Members include: Stephen M Mason* MA, Rivka Hawley ACILEx (Non-Lawyer Member), Matt Gatenby BA (Hons), Farina Azam LLB (Hons). *Holding Higher Rights (Civil) qualification **CEDR accredited mediator.

Associated Offices: Athens, Brussels, Dusseldorf, Limassol, Lisbon, Madrid, Milan, and Paris.