Archives: Team members

Senior Counsel

Stephen has an indisputable reputation in travel law with an unmatched wealth of experience and is, therefore, able to advise clients on law and on the most likely outcome of cases in clear, professional terms. Stephen is the top rated UK solicitor in Travel in Chambers Directory 2018.

He set up what is now Travlaw in 2003 to offer a law firm that specialises in working with the travel industry and to be recognised as leaders (and thought leaders) whilst avoiding pomposity. The company’s ethos is to have a professional but informal approach to clients.

Stephen is proud of the firm’s litigation success record and puts that down to his hatred of losing matched with his desire to get the right results for clients. “Our clients are great to work with and many of them have transcended the role of client and become friends.”

Aside from his work with Travlaw, Stephen speaks at many conferences and seminars in the UK and overseas. Away from work and family, Stephen loves international rail travel and directing plays at his local theatre.

In 2018 Chambers wrote “Stephen provides good insight into the industry. Widely admired for his academic powers. Clearly pre-eminent in the industry combines commercial solutions with excellent technical knowledge.” His practice focuses on both advisory and litigation work. Stephen is personally ranked in Band 1, being the only lawyer in the country to be awarded such a ranking in the travel sector.

Founder and Managing Director

Rivka is a founding member of Travlaw, having set up the firm in 2003 with Stephen Mason. Rivka is wholly devoted to advising the travel and leisure industry and offers a modern dynamic and forward thinking approach to legal services and client care. Rivka remains 100% committed to the firm and dedicated to seeing it expand and develop without losing its individuality and “professional yet approachable ethos”.

During her career, Rivka has dealt with high profile personal injury claims, Court of Appeal cases, illness outbreaks, catastrophic injuries and cross border litigation. She has excellent judgment regarding which claims to fight and is not afraid to pursue difficult defences where appropriate. Rivka now takes on the role of Managing Director, dealing with finance, business development, recruitment and managing and marketing the firm. With over 25 years in the industry Rivka continues to enjoy an enviable and unrivalled relationship with many of the firm’s loyal clients.

Outside of work Rivka loves travelling and has been lucky enough to visit many fascinating Countries including,  Japan, Peru, South Africa, Iceland to name but a few!

Aside from her travelling, Rivka is a qualified Clinical Hypnotherapist!

Memberships:
Associate member of ACILEX; ABTA Travel Industry Partner; The Association of Women Travel Executives – former Partnerships Director. Rivka is also a member of The National Council of Hypnotherapy.

Senior Partner

Part of the Leadership Team at Travlaw, Matt Gatenby has over two decades of experience in the travel law industry and so likes to think he has seen it all – even though the ever dynamic industry means that just isn’t possible!

Friendly and approachable, Matt is part of the leadership team at Travlaw. His day-to-day work see Matt proud to serve a vast array of tour operators, travel agents, trade associations, insurers and their underwriters. His skill-set encompasses all levels of work, not only the complex multi-track matters which he attracts so many instructions for, but also various other civil litigation cases which clients trust in the firm to handle. His well-established defendant personal injury practice revolves around two main aspects. Firstly, single party claims for trips, slips and more complex cases such as serious and fatal injuries. Secondly he has a long history or successfully dealing with illness cases. Examples of such cases are legionnaire’s outbreaks as well illness group and class actions involving norovirus, salmonella, cryptosporidium and other types of food poisoning. Long before the infamous rise in illness claims in the ‘tweens, Matt was dealing with gastric cases! His work in this area has seen Matt ranked as a leading travel lawyer in Chambers & Partners for a number of years now.

Matt has contributed to various publications including Travel Law Quarterly and Solicitors Journal. He has blogged on various issues, featured in various newsletters and has commented on industry issues in leading trade press publications Travel Weekly and Travel Trade Gazette as well as national and global media such as BBC News. A popular trainer and speaker, Matt is often asked to deliver in-house seminars, appear on panel debates and has also spoken many times in the UK and abroad at conferences. These include speaking at The ABTA Legal Seminar, ABTOT, PEOPIL, ECC-NET, AGTO, AITO, UKInbound, the Clarity Travel Management conference, BTA conferences as well as at various Travlaw events.

More recently Matt has headed up Travlaw’s “Brexit” team, advising the travel & leisure industry on the various potential issues arising from everybody’s favourite referendum and also helped lead the firms advice and support to travel businesses following Covid-19.

Memberships: ABTA, ABTOT, AITO, BCH, BETA, BTA, EnglishUK, IAGTO, ITT, TATLA, UKInbound.

Partner, Head of Employment

Ami qualified as a solicitor in 2000 and has since then focused on building an enviable employment practice serving the travel industry. She  works closely with ABTA, BTA and AITO amongst other travel industry bodies. She also features regularly  in Travel Weekly providing comment and updates on developments affecting employers in the industry. Ami is well known amongst the travel industry as the one stop shop for all matters employment related, from hiring to firing and managing staff. She exclusively serves the travel and leisure industry with its employment law needs, so has inside knowledge of what will and will not work and industry norms.

Ami is highly experienced in all aspects of employment law, both contentious and non–contentious. She has pretty much seen all there is when it comes to issues with employees. She regularly advises clients on matters such as board and senior level appointments and exits, business reorganisations and redundancies, TUPE, cross jurisdictional disputes and disciplinary and grievance procedures. Ami is your one stop shop for all aspects of employment law.

Ami has also gained an enviable litigation record defending a wide variety of claims for clients in the Employment Tribunal, Employment Appeal Tribunal and High Court. Ami is also an experienced advocate who adopts a “cradle to grave” approach in advising clients. She offers commercial yet pragmatic advice to clients to help them achieve their business objectives. “Ami Naru is someone you always want fighting your corner” – Legal 500.

A confident yet approachable speaker, Ami regularly presents at seminars and training events for clients, in-house and events organised by industry bodies.

Memberships: Employment Lawyers Association.

Partner

Krystene is a senior litigation specialist with a focus on commercial and contractual disputes, particularly within the travel and tech sectors. Since joining Travlaw in 2014, she has played a key role in the firm’s litigation team, advising on complex matters ranging from breach of contract and regulatory issues to cross-border debt recovery.

Her practice spans a wide range of contentious and advisory work, including contract reviews, dispute resolution, and the enforcement of high-value debts. Krystene has extensive experience advising tech-focused clients on B2B contractual conflicts, consumer complaints, service delivery disputes, and industry compliance — particularly where fast-moving innovation meets regulatory complexity.

A trusted adviser in both litigation and pre-action strategy, Krystene regularly represents clients in negotiations, mediations, and proceedings before the County Courts and High Court. She is also Travlaw’s lead on enforcement action, handling everything from charging orders and asset freezing to bankruptcy and winding-up petitions, both in the UK and internationally.

With over a decade of experience in debt recovery, Krystene is frequently the first point of contact for businesses seeking practical, commercially minded solutions to outstanding liabilities. Her success in securing favourable outcomes — including in matters escalated to the Royal Courts of Justice — makes her a go-to expert for high-stakes recovery work.

Beyond her casework, Krystene is a recognised thought leader in the travel and tech industries. She regularly speaks at national events and has contributed to publications such as Travel Law Quarterly and Travel Weekly. Her recent panel appearances include the Barclays Travel Forum and Travlaw’s Big Tent Event, where she has spoken on subjects including ATOL Reform, Brexit, and regulatory shifts impacting service-based industries.

Outside of legal practice, Krystene also teaches it — delivering training and CPD-accredited sessions to other legal professionals through partnerships with Law Business Research and FOR Legal, with a particular focus on commercial litigation and debt recovery best practices.

What Our Clients Say about Krystene

“Krystene has worked on several cases with us and has a great instinct for knowing what will and won’t work, she is extremely thorough and meticulously reviews everything with a fine-toothed comb, leaving nothing to chance.”

“Krystene gives a great steer on all matters and does not hold back on challenging if she feels something is not right, or we could use a different angle, or we need to rethink the course of action, similarly she is not afraid of challenging disputes.”

Partner

Nick joined Travlaw in 2018, having previously lead a team of litigation fee earners at a claimant-orientated firm.  Since joining Travlaw, Nick has helped the travel industry navigate their way through various challenges posed by:

• The travel sickness claim epidemic;
• The failure of Thomas Cook;
• Brexit; and
• The covid-19 pandemic

With over 12 years experience in civil litigation, and with considerable expertise in the travel & leisure industry, Nick regularly advises the travel industry in relation to:

• Obligations under the Package Travel Regulations
• B2B contractual disputes (e.g. disputes between a tour operator and their suppliers)
• Travel sickness claims
• Injury claims, with an emphasis on disputes over ‘local standards’
• Copyright infringement claims
• Domain disputes – to take down ‘rogue websites’ and e-mail accounts used by fraudsters and unlicensed travel companies
• Aviation claims – including claims under Regulation 261/2004 and the Montreal Convention
• Equality & Discrimination claims – including claims under the Equality Act and Regulation 1107/2006
• Applicable Law & Jurisdiction & Cross Border issues
• Brexit

Background

Nick’s first introduction to travel law came about as a trainee solicitor, handled a number of cross-border road traffic accident claims.  Identifying the ‘booby traps’ and ‘loopholes’ that arise when applying foreign law in the courts of England and Wales, resolving ‘conflicts of law’ and jurisdictional disputes provided Nick with an appetite for the other challenges that come with international and travel litigation.

A failure by the UK government to properly implement the EU’s ‘5th Motor Directive’, causing financial loss to victims of accidents caused by uninsured drivers, spurred Nick to initiate a campaign for legal reform. Having brought a number of ‘Francovich claims’ against the Department of Transport this project successfully forced the Department of Transport to take measures to finally implement the 5th Directive, as they should have done many months earlier!

In 2015, the floodgates opened to passengers claiming compensation for delayed or cancelled flights under Regulation 261, where Nick was at the forefront of a number of important ‘test cases’ and ‘appeal cases’ in a developing area of law.  Examples include disputes over contractual limitation, exclusive jurisdiction clauses, when ‘extraordinary circumstances’ apply and, most notably, a successful Court of Appeal decision in Thea Gahan & Others v Emirates.

The Travlaw Career Path!

Nick joined Travlaw Litigation Team in 2018 and has quickly established himself as a ‘go to expert’ in the travel industry, speaking at events with ABTA, ABTOT, UKInbound, BETA and The European Consumer Centre in Luxembourg.

What does he enjoy most about being a travel lawyer?  Every day is different, and variety is the spice of life.

Associate Solicitor

After obtaining her psychology degree in her native home state of California, Katherine spent a few years travelling around Europe, largely based out of Gothenburg, Sweden.

After deciding to settle in Yorkshire, Katherine went back to university where she completed her LLB at the University of Leeds in 2020 and her Legal Practice Course at the University of Law in July 2021 with a Distinction. Katherine joined the Commercial and Corporate Governance Team in August 2021 as a Paralegal before undertaking a a Training Contract, completing in December 2023 and is now looking forward to continuing to assist Travlaw’s clients!

In her free time, Katherine enjoys staying fit by running, travelling to new countries and is a self-proclaimed foodie!

Solicitor

Nick is a Solicitor in the Commercial and Corporate Governance department. Nick’s first degree was in French and Spanish at King’s College London. After working at a tour operator for 10 years, he decided to pursue a career in law, and went back to University, where he got Distinctions in the GDL and LPC, and graduated with a Masters in Law, Business and Management.

Nick regularly advises clients on:

• Customer booking conditions
• ATOL & Package Travel Regulations
• B2B contracts such as Agency & Supplier Agreements
• GDPR & Data: Privacy Policies, Cookies, and Data Processing Agreements
• Software licencing, development agreements & tech contracts
• Trademark applications, management and disputes
• Corporate law: Company incorporation, shareholder agreements

In his spare time Nick is a keen golfer, and of course loves to travel. He has travelled extensively in Europe and South America.

Solicitor

Conor, who hails from the North East, joined the firm as a Paralegal before starting and completing his Training Contract with Travlaw. He is currently part of our Litigation department, where he regularly advises clients in the travel industry on a wide range of contentious issues, including:
• Compliance with the Package Travel Regulations
• Travel sickness and personal injury claims, with a focus on disputes involving ‘local standards’
• Consumer refund claims following quality-related complaints
• Contractual disputes with suppliers regarding the recovery of funds
• Intellectual property disputes, including trade mark and passing off matters
• Harassment-related claims
• Foreign road traffic accident cases
Outside of work, Conor is passionate about music and attends gigs whenever he gets the chance. He’s also a keen sports fan — though as a Middlesbrough FC supporter, his enthusiasm can sometimes be tested!

Rosie joins the Travlaw team straight out of University at Leeds Trinity, from where she will graduate in July 2024. She would like to travel, and also enjoys anything creative like reading, drawing and painting. Rosie will be working as a paralegal for the litigation, commercial, and employment teams.

Having graduated at Northumbria University with a Psychology degree in 2018, Daisy spent the next 7 years working as an Operations Manager for a private mental health firm. After deciding to make a career change and step into the world of law, Daisy joins Travlaw as a Paralegal. Daisy hopes to continue her journey into law by going on to qualify as a Lawyer.

Kyrylo joins the team after completing a law degree at the University of Brighton. He has had a deep interest in law from a young age, hearing about various dealings and day-to-day work from family members in the legal sector. He hopes to build up his experience and knowledge in the legal sector, continuing his journey into law by qualifying and working as a lawyer.

Director of Finance

Rachel has over 35 years’ experience working in both a legal and accounting capacity. As the Director of Finance, Rachel provides all of Travlaw and Techlaw’s financial functions. Not only is she efficient, thorough, approachable, reliable and practical but this all comes with a cheerful, fun loving and bright persona….there’s never a dull moment in the office when she is in! Rachel prides herself on her financial management skills and her attention to detail; both crucial assets to her role.

On the serious side, the Accounts Rules of the Solicitors Regulatory Authority impose stringent standards on how solicitors handle clients’ money. These are constantly evolving and Rachel ensures that we are complying with changes and implementing them correctly within the firm. Rachel is also our Compliance Officer for Financial Affairs (COFA). This role carries considerable responsibility to monitor, review, record and report risks concerning compliance directly to the SRA.

Although Rachel has lived most of her life here, she was born in Melbourne. She is a seasoned traveller having visited five out of seven continents. One day she is planning to return to Melbourne to enjoy a well-earned retirement in the sun!

Administrator

Dave has been administrator since 2019, having previously worked as Assistant Operations Manager at Harrogate Theatre.

He works across all departments providing logistical and clerical support, plus always on hand to help with whatever else comes up!